Ellis Services GroupAffected area
Note which rooms, lights, outlets or appliances are affected, without testing damaged equipment or dismantling anything.
Perth electrical
Electrical repairs and maintenance in Perth
Describe the symptom rather than trying to dismantle or diagnose electrical equipment yourself. Include what stopped working and whether a safety switch operated.
Call 0413 477 667Issues you can contact us about
Power faults and tripping circuits
Do not repeatedly reset a device that trips again. Note which areas lost power and what was in use at the time.
Switches and outlets
Report cracked, loose, discoloured, unusually warm or non-working accessories. Stop using anything that is damaged, sparking, buzzing or smells burnt.
Lighting problems
Explain whether one light or several are affected and whether the issue changes when another device is used.
Electrical maintenance enquiries
Provide available history, including previous symptoms, recent water ingress or work elsewhere in the building.
Managed properties
Help make the request clear.
Property managers can send a work order with the occupant’s description, affected area, access contact and approval pathway. Identify any strata-controlled areas where relevant.
Practical electrical information
Clear information, with safety first.
Electrical faults are best described by what is happening: a safety switch that will not stay on, lighting that has stopped working, an outlet that feels loose, or power loss in a particular area. Do not open switchboards, remove covers or test fixed wiring.
For smoke, fire, active arcing, fallen lines or electrical equipment in contact with water, move clear and call 000. For a wider network outage or hazard, follow the advice of the relevant utility.
For homes and managed properties
What to record before you call
What happened first
Record the time, what was in use, and whether rain, cleaning or water ingress preceded the change.
Visible warnings
Report heat, burning smell, cracking, buzzing, discolouration, smoke or water nearby from a safe distance.
Electrical services
Common electrical work we can discuss
Electrical equipment should not be dismantled or tested by the occupant. Tell us what changed and whether there are visible warning signs.
Power faults
Loss of power in part of a property, recurring trips or an affected circuit. Note what was in use before the change.
Discuss a power fault →Safety switches
A switch that will not remain on needs attention. Avoid repeatedly resetting it and record the affected areas.
Read the safety-switch guide →Lighting
One light or several lights not working, flickering or changing behaviour when another device is used.
Discuss lighting →Switches & outlets
Loose, cracked, discoloured, warm or non-working accessories should be reported without further use or investigation.
Discuss an outlet →Smoke alarms
Repeated beeping, a fault indication or an alarm issue at a managed property can be described in the enquiry.
Discuss a smoke alarm →Managed-property electrical work
Share access notes, tenant information, the work-order reference and any prior symptoms or water-ingress details.
Property-management details →A practical booking path
How to make an electrical enquiry clearer
Describe the symptom
Say what stopped working, where it is located and what changed first. Avoid diagnosing, opening covers or testing equipment.
Flag safety concerns
Report smoke, burning smell, heat, arcing, visible damage or water near electrical equipment from a safe position.
Share access details
For rental, strata and commercial properties, include the access contact and approval pathway with the request.